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Robert Bibeau

• March 22, 2023 23:29

I am trying to create a ticket.  I am logged into Box using my company ID. When I click on Help,  all I get is a screen that says it can not determine the IP for my company.  
How can I go about creating a ticket which I really need to do?  

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  Rona

  • March 23, 2023 21:12

  Hi Robert, 

  Welcome to Box Community and glad to help! 

  Please head over to this link to know how you can quickly open a ticket for Product Support. Also, you can just open a support ticket through this page. 

  Should you continue to experience ths issue, please let us know. 

  Thanks for posting! 

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