'Can't find the page you're looking for' error
Answered
Crazy to me that I can't talk to a Support person and keep getting directed to the forum but... maybe someone will be able to help me.
For a while now, even for folders and areas I know I have access to, whenever I get sent a Box link, this is what appears. Every single time no matter if I'm using my Box account or my Boss's. If I click on the link 5+ times, sign in and out, then MAYBE I'll get access but it's really 50/50.
Would love any help since I cannot get in contact with the Support team on this and it's driving me crazy.
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Hi Brooke,
Welcome to the Box Community! I'm happy to help.
Please try the following preliminary troubleshooting steps:
* Update your browser to the latest version -
* Clear your browser's cache and cookies - https://support.box.com/hc/en-us/articles/360043695214-How-Do-I-Clear-The-Cache-And-Cookies-In-My-Browser-
* Update Adobe Flash - http://helpx.adobe.com/flash-player/kb/find-version-flash-player.html
* Update Java - https://java.com/en/download/installed.jsp
If none of the above steps resolve this issue, please try these more advanced troubleshooting steps:
-Temporarily disable any internet security/firewall programs to test whether they conflict with Box
-Disable any plugins on your browser
-Use Box with an alternate browser, computer or network
-Confirm with your IT team that your network and firewall have been configured according to our documentation.
Best,
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