Full Refund and Downgrade Box Account

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NJO Photos

• March 27, 2023 13:19

I've asked four times to cancel for a downgrade in my account to the free account 

and then while on the Box account site doing some changes my account upgraded to a business account. I just want the free account and to be refunded for the charges of those accounts.

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• 

  Rona

  • March 27, 2023 22:44

  Hi there, 

  Welcome to Box Community and glad to help! 

  It appears that you've worked with our dedicated team regarding your request to downgrade your Box account. For your additional questions, please don't hesitate to reply using your existing ticket.

  Thanks for posting! 

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