Storage space total incorrect

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Anton Rill

• April 02, 2023 03:57

I have been reading on here that others have gotten Box to run a script to correct their storage space totals.  Mine keeps telling me i'm full but I have under a GB in my box folder.  Please help

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  Miguel Martin

  • April 02, 2023 09:28

  please,
  run the free space update script for me as well. 
  I wonder if with a paid plan this problem still exists. I don't think it's appropriate to have to post on the forum every time a user deletes files.

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  AJ

  • April 03, 2023 20:43

  Hi All,

  Welcome to the Box Community! I'm happy to help.

  I ran a script to fix the file size count in your used storage and should be seeing the right file size count.

  You can check this by going to your Box console> Account Settings>Account> Account Details> Storage ( used/total).

  You can also check this article from our Box Support page about "Storage".

  https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

  Box Support is able to run a script for specific end-users’ accounts to fix the data inaccuracy issues around user storage size, folder size, and file counts. Please note that while the issue may be fixed, we are unable to guarantee that the account will not be affected by the issue again - particularly for users with massive amounts of content.

  Best,

   

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