Unable to create Sign template

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Michael Golub

• April 03, 2023 13:15

I'm trying to create a simple template from a PDF file.  I'm able to pull the PDF into Sign, add a field for my signature, but when I save, I get a message Not Found.  No other information.  I can't tell what is not being found or how to get the template to save.

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  Rona

  • April 05, 2023 21:15
  • Edited

  Hi Michael, 

  Welcome to Box Community and glad to help! 

  Did you follow these steps in creating templates for Box Sign? If yes, can you use your alternate browser or/and clear your browser's cache and cookies then try again? 

  If the issue persist, we strongly recommend to contact our support team and create a ticket. 

  Hope it helps! Let us know how it goes. 

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  Michael Golub

  • April 06, 2023 20:06

  Thanks Rona.  Yes, I followed the instructions and tried three different browsers, Opera, Firefox and Chrome.  All resulted in the same error, a pink box with an X and Not Found.  I'll create a ticket.

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  Kent Leemis

  • April 11, 2023 05:37

  Also struggling with this.  Any feedback?

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  Michael Golub

  • April 11, 2023 11:53

  Today I discovered that if I Chose a file from Box rather than drag and drop from File Explorer, the template creates correctly in every browser..  I've been working with tech support on a resolution and stumbled on this during the process.

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  Kent Leemis

  • April 11, 2023 14:35

  Michael,  It works!  Thank you!

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