Unable to shift google accounts

When I first logged in my Box account I accidentally linked the box account to one of my google accounts. Therefore when I open a document with Box for Google Workspace the document is associated with this specific google account.

I would like to shift the association to another google account. I do not know how.

Previously edited documents seems to be linked to the first account. And that happens to the newly edited document as well.

I have logged out from the google account to which docx files were initially linked. I am unable to open a box document in Google Docs.

I have uninstalled the Box for Google Workspace app and then installed it back after having closed the browser (btw it is Firefox for Linux).

No success.

How can I shift to another Google Account?

Rona

April 13, 2023 22:19

Hi Jose,

Welcome to Box Community and glad to help!

Note: Your Box and Google Workspace aliases must match for you to use the integration.

It appears that you can't change your google account for your Box for Google Workspace integration. To know more, please use this article.

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