Storage count requires adjustment

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matt.nohn

• April 09, 2023 17:46

Hi there, my storage count is out of control. Storage should be ~10GB, but count shows ~46GB. Please run a script to adjust the storage count. thanks!

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  matt.nohn

  • April 10, 2023 16:49

  PS: this is related to https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

  "Box Support is able to run a script for specific end-users’ accounts to fix the data inaccuracy issues around user storage size, folder size, and file counts. Please note that while the issue may be fixed, we are unable to guarantee that the account will not be affected by the issue again - particularly for users with massive amounts of content."

  Thanks!

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  Rona

  • April 11, 2023 22:25

  Hi Matt, 

  Welcome to Box Community and glad to help! 

  We've ran the script to correct your file and folder counts. You may check it by logging in to box.com> Account Settings> Used Storage. 

  Hope it helps! 

   

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