Can't create Box folder

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上野 怜奈

• April 10, 2023 08:20

I pressed the Create Box folder button on Salesfroce, but an error occurred.

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Sorry, there was an issue with processing this request.
Unable to create a box folder for this record: Unable to create folder for record id [id] - Details: Folder object returned from Box was null. Can not proceed.

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Please tell me how to resolve.

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• 

  Rona

  • April 11, 2023 15:45

  Hi there, 

  Welcome to Box Community and glad to help! 

  Are you creating a first-level folder in the Box widget on Salesforce but receiving an error? If so, please see this article to get a fix. 

  Meanwhile, if the issue continues please reach out to our Product Support team and create a ticket. 

  Hope it helps! 

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  上野 怜奈

  • April 19, 2023 03:18

  It was caused by tabs in the folder name.

  Thanks.

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