Files Won't Upload
Answered
Been using Box for about a decade. Suddenly unable to upload any files, trying several different times over the last week. There's plenty of space available but I only get an error message saying "Something went wrong with the upload. Please try again." What gives?
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Hi there,
Welcome to the Box Community!
If you are having trouble uploading files or folders, please try the following troubleshooting steps:
- Please ensure your web browser is the latest version of Chrome, Firefox, Safari, or Edge
- Try clearing your browser's cache. If this does not resolve your issue, please proceed to the next step.
- Verify that you are using one of our recommended operating systems.
- Verify that the file's name is valid. Box only supports file or folder names that are 255 characters or less. File names containing non-printable ascii, "/" or "\", names with leading or trailing spaces, and the special names “.” and “..” are also unsupported. Box supports only Unicode Basic Multilingual Plane (BMP) characters in file and folder names.
- Verify that the file or folder's path on Windows machines is under the 255-character Windows limitation. Folder paths that exceed 255 characters may truncate the content's name before uploading to Box.
- Make sure you are uploading files smaller than the maximum for your account type. To determine your maximum, click on your initials in the top-right corner of the page and select Account Settings. Then, click on Account and your Max file size will be listed under Account Details.
- Try uploading using the File upload method instead of Folder upload, or vice versa.
- Check your network connection to Box. If connected to the internet with a wireless card, check to see if the connection to the internet drops intermittently. If this is the case, we recommend the Folder upload method.
- Try temporarily disabling or configuring your firewall to allow Box as a trusted site. You may find that your anti-virus software includes a built-in firewall. If you are attempting to access Box from an office setting and experience upload issues, then please contact your IT administrator or internal Help Desk.
- Proxy servers may sometimes cause failed uploads. If you see the error message: An error occurred with the upload. Please refresh the page and try again. Please contact your IT department or Help Desk and ask them to check your proxy configuration.
Thanks!
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