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How to delete external account

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Im facing an issue where if we delete an external user, it only deletes the access to the folders but not the account. I need it because that user should be re-created but internally, not externally, so we cant delete it until everything its clear

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  • Rona
    • Edited

    Hi there, 

    Welcome to Box Community and glad to help! 

    Looks like you're now working with our Product Support team regarding this query. Please keep an eye to your email as we continue to help address your concern regarding your external user(s). 

    Thanks for posting! 

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  • Cristin Poloni

    This does not work for me. I am trying to clean up our external users and though they don't have access to any folders, I am unable to remove delete them. When I click the option to delete, I get an error saying they can't be deleted. This only applies to some users; I can remove some just fine. Please help me clear away this clutter.

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