Box Status

2FA Reset | New Phone

Completed
Follow
New post
JJ La Pata

I broke my last phone and no longer have access. The phone number and email address associated to my account are still the same. How can I reset the 2FA? Support docs say to contact the support team but I don't see a way to do that directly. Hoping this post can help. 

0

Comments

4 comments

Date Votes
  • Rona

    Hi there, 

    Welcome to Community and glad to assist! 

    Let me open a new ticket and have our Product Support team to help with your login. Someone will reach out to you via email and please keep an eye to your email. 

    Thanks for posting! 

    0
    Comment actions Permalink
  • Bradley Mindlin

    Hi There,

     

    I need to change the cell phone number for 2FA.  Can someone please contact me to help with that?

     

    Thank you

    0
    Comment actions Permalink
  • Box User
    • Edited

    I have the same issue.  Is it possible to get help switching 2fa to my new phone? 

    I did not see a way to log a support ticket directly or switch 2fa via self-service.

    0
    Comment actions Permalink
  • iammom1011

    I also have the same issue.....new phone and trying to switch / set up 2 fa after deleting old number and it now says my new number is invalid. Please help.

    0
    Comment actions Permalink

Please sign in to leave a comment.