2FA Reset | New Phone

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JJ La Pata

• April 11, 2023 21:57

I broke my last phone and no longer have access. The phone number and email address associated to my account are still the same. How can I reset the 2FA? Support docs say to contact the support team but I don't see a way to do that directly. Hoping this post can help. 

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  Rona

  • April 12, 2023 22:05

  Hi there, 

  Welcome to Community and glad to assist! 

  Let me open a new ticket and have our Product Support team to help with your login. Someone will reach out to you via email and please keep an eye to your email. 

  Thanks for posting! 

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  Bradley Mindlin

  • April 12, 2023 23:40

  Hi There,

   

  I need to change the cell phone number for 2FA.  Can someone please contact me to help with that?

   

  Thank you

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  Box User

  • September 11, 2023 13:21
  • Edited

  I have the same issue.  Is it possible to get help switching 2fa to my new phone? 

  I did not see a way to log a support ticket directly or switch 2fa via self-service.

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  iammom1011

  • October 24, 2023 23:50

  I also have the same issue.....new phone and trying to switch / set up 2 fa after deleting old number and it now says my new number is invalid. Please help.

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