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My account has been reduced to 15 GB from 20 GB

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Ivan Fraixedes

Hello,

Today I installed the box Android app because I got a popup in the web interface telling me that if I were going to do so my account would get 5 GB of space more.

My account has not been shrunk to 5 GB rather than increased.

My understanding is that there is a bug. My account is a free plan with 20 GB because I applied a voucher code in 2012 that I received when I was at a conference in London.

Please, return back my account to 20 GB of space if you don't want to grant me the 5 GB, but don't take them out.

 

Thank you.

 

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2 comments

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  • Rona
    • Edited

    Hi Ivan, 

    Welcome to Box Community and glad to help! 

     You may reach out to our Billing team for further assistance, please open your ticket here or you may email them in billing@box.com.

    Thanks for posting! 

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  • Ivan Fraixedes Cugat

    I realized that I had a typo in this sentence

    My account has not been shrunk to 5 GB rather than increased.

    I meant:

    My account has been shrunk to 5 GB rather than increased.

     

    I emailed them.

    Thank you

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