Level up your Box knowledge with brand new learning paths on Box University. Visit training.box.com to get started

Box Status

Files are not synching in Box drive

Answered
Follow
New post
Letícia Lôndero Heleno


I installed the box drive through the [SyncMSI64] file but the only file that are synced is the [Get Started with Box] PDF. I already tried to delete and install everything again, but it doesn't work. I even reset Box Drive on Windows but to no avail. Any idea what it could be?

2

Comments

3 comments

Date Votes
  • Rona

    Hi Letícia, 

    Welcome to Box Community and glad to assist! 

    Currently, can you provide your Windows version and your Box Drive version? 

    Looking forward to hear from you! 

    0
    Comment actions Permalink
  • Letícia Lôndero Heleno

    Hi Rona!

    My Windowns version is Windows 11 Home Single Language and the Box Sync version I was trying to install was (supposedly) the latest available version of the box drive that I downloaded from here: https://support.box.com/hc/en-us/articles/360043697194-Installing-Box-Sync

    But I was already able to sync the files on my desktop, using an old Box file [Box-x64] I had on my old computer. Unfortunately the current download options in the store did not work on my computer.

    Thank you anyway for your attention. Have a good day!

    0
    Comment actions Permalink
  • Anjana Gupta

    Hi Team, My files I saved in the BOX Sync folder of my Desktop, not getting synced to the Box Drive

    0
    Comment actions Permalink

Please sign in to leave a comment.