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Files are not synching in Box drive

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Letícia Lôndero Heleno


I installed the box drive through the [SyncMSI64] file but the only file that are synced is the [Get Started with Box] PDF. I already tried to delete and install everything again, but it doesn't work. I even reset Box Drive on Windows but to no avail. Any idea what it could be?

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  • Rona

    Hi Letícia, 

    Welcome to Box Community and glad to assist! 

    Currently, can you provide your Windows version and your Box Drive version? 

    Looking forward to hear from you! 

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  • Letícia Lôndero Heleno

    Hi Rona!

    My Windowns version is Windows 11 Home Single Language and the Box Sync version I was trying to install was (supposedly) the latest available version of the box drive that I downloaded from here: https://support.box.com/hc/en-us/articles/360043697194-Installing-Box-Sync

    But I was already able to sync the files on my desktop, using an old Box file [Box-x64] I had on my old computer. Unfortunately the current download options in the store did not work on my computer.

    Thank you anyway for your attention. Have a good day!

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