I can't see files my co-workers uploaded to a box folder

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Ngo Minh Diep

• April 19, 2023 11:45

I'm being invited as an editor in a shared box folder. 

For more than 1 year, I've got no problem accessing all files in that folder. 

But, today, I found that I can't see all the files created after Apr 14 2023 onwards neither in box drives nor online. 

Already tried the following ways but didn't work:

+ Asked the folder's owner to invited me again. 

+ Log out/ log in my account 

+ Uninstall the box drive app in my computer and re-install. 

Can you please help me to solve this problem?

Thank you in advance!

 

 

 

 

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• 

  Rona

  • April 24, 2023 20:56

  Hi there, 

  Welcome to Box Community and glad to assist! 

  Please try these troubleshooting steps: 

  • Use a different browser, network connection or/and machine. 
  • Clear your browser's cache and cookies, here are the steps. 
  • Make sure your browser's up to date. 

  Hope it helps! 

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