unable to receive verification email

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April 21, 2023 09:40

My colleague is trying to register an account with Box, but cannot receive the verification email.
After checking the FAQ, it appears that the email address may be on a suppression list.
I can't locate where to open a ticket. Can you provide support?

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3 comments

Rona

April 21, 2023 22:27
Hi Takako,

Welcome to Box Community and glad to assist!

You may want to begin and check these troubleshooting steps with your colleague:
- Check your Spam/Junk email folder. Sometimes, certain email clients do not recognize email from box.com. If you find Box messages in your Spam or Junk folder, add noreply@box.com to your email contacts, or Safe senders list. This will allow your mail client to recognize Box emails and deliver them to your Inbox.
- Firewall, Content Filter, or Email Security Policy: Check if your firewall or virus scan is blocking the email notifications. Contact your Internet Service Provider (ISP) or Corporate IT department and ask that emails from the following domains be added to the email allow list (safe sender) to ensure that Box messages are not blocked.
- Incorrectly typed email address: Is the sender using your correct email address? Just one mistyped letter will cause an email to go to the wrong address or make it undeliverable. Ask them to double-check that they entered your address correctly.
If the issue persist, please have your colleague to post in this forum instead.

Happy Weekend!
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Takako Suzuki

April 24, 2023 01:37
Thank you for your response, Rona.

My colleague had checked the troubleshooting steps. But he can't sign up to box.com.

So he can't post in this forum...(because this community need to sign up.)
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Lauren Shumaker

May 15, 2023 20:55
has there been resolution here? We keep having the same issue and it's very frustrating.
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