Storage Reset Please

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Tim Pak

• April 25, 2023 02:41
• Edited

I have 50GB of Storage size. The file size adding up is ~28GB. Box storage reports 42GB. Can you please reset my account storage size? Thanks

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  AJ

  • April 25, 2023 20:50

  Hi Tim,

  Welcome to the Box Community! I'm happy to help.

  I ran a script to fix the file size count in your used storage and should be seeing the right file size count.

  You can check this by going to your Box console> Account Settings>Account> Account Details> Storage ( used/total).

  You can also check this article from our Box Support page about "Storage".

  https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

  Box Support is able to run a script for specific end-users’ accounts to fix the data inaccuracy issues around user storage size, folder size, and file counts. Please note that while the issue may be fixed, we are unable to guarantee that the account will not be affected by the issue again - particularly for users with massive amounts of content.

  Best,

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  Tim Pak

  • April 26, 2023 04:06

  AJ,

  Thank you for resetting my storage size. I am seeing another issue. I am using 21GB out of 50GB but Box Windows client does not allow me to upload 17 files.

   

  

  

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