Wrong used space

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Box User

• April 28, 2023 08:07

Hi, my account was almost full, so I deleted around 20gb of data. Folders are not there but total used space remains the same.

Can you run the script to recalculate the used space please?

Kind regards.

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• 

  Rona

  • May 01, 2023 22:34
  • Edited

  Hi there, 

  Welcome to Box Community and glad to help! 

  Glad that you've joined this forum. Great news! We've ran the script to correct your file and folder counts. You may check it by logging in to box.com> Account Settings> Used Storage. 

  Also, if you find inaccuracies to your storage count as shown ,please let us know to help you fix it. 

  Hope it helps! 

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  Box User

  • August 02, 2023 10:43

  Hi, again it's showing wrong used space. It shows 47gb, but I only have 1 folder of 21gb. Can you run the script again?

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