Re-assign Licenses

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Braden Neptune

• May 01, 2023 00:09

Hi there,

I need assistance re-assigning BOX licenses from former employees to current employees.  I have a spreadsheet indicating which users should be removed and which should be added, I just need a ticket opened up.  Can someone please help?

Thank you!

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  Rona

  • May 01, 2023 23:23
  • Edited

  Hi Braden, 

  Welcome to Box Community and glad to help! 

  In order to free up your license(s), you must permanently delete user(s) and once it's free, you can go ahead and add new user(s). 

  And you can accomplish this by reaching out to your main Admin. 

  Hope it helps!

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  Braden Neptune

  • May 02, 2023 12:25

  Hi Rona,

  Thank you for the suggestion.  Our Admin does not have the bandwidth to perform these steps and the Co-Admins were having issues trying to delete users/add new users.  Is there another workaround that I could try?

  Thank you!

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  Rona

  • May 02, 2023 14:45

  Hi Braden,

  Good day!

  I opened a new ticket and our Product Support team will get in touch to further assist.

  Please keep an eye to your email.

  Have a nice day!

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  Braden Neptune

  • May 02, 2023 14:58

  Thank you!

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