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Re-assign Licenses

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Braden Neptune

Hi there,

I need assistance re-assigning BOX licenses from former employees to current employees.  I have a spreadsheet indicating which users should be removed and which should be added, I just need a ticket opened up.  Can someone please help?

Thank you!

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5 comments

Date Votes
  • Rona
    • Edited

    Hi Braden, 

    Welcome to Box Community and glad to help! 

    In order to free up your license(s), you must permanently delete user(s) and once it's free, you can go ahead and add new user(s). 

    And you can accomplish this by reaching out to your main Admin. 

    Hope it helps!

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  • Braden Neptune

    Hi Rona,

    Thank you for the suggestion.  Our Admin does not have the bandwidth to perform these steps and the Co-Admins were having issues trying to delete users/add new users.  Is there another workaround that I could try?

    Thank you!

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  • Rona

    Hi Braden,

    Good day!

    I opened a new ticket and our Product Support team will get in touch to further assist.

    Please keep an eye to your email.

    Have a nice day!

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  • Braden Neptune

    Thank you!

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  • Michael Valenzuela

    Box Team,

    I am an existing user, but have been offered a license from my employer.
    IT has tried to add me to their list of licensed users, but is says that it is unavailable because I am an existing user.
    Is there another work around?

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