Incorrect storage usage (Limit)

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Manuel Alejandro Ramirez

• May 04, 2023 21:14
• Edited

A few days ago, my account forbade me from uploading files.  It says that is not enough space. See the picture attached.  That's not true because I only have a few folders and files.  What can I do to fix this issue?

Or Can you run the script to refresh the used space on my account (209000315)?

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  Rona

  • May 04, 2023 22:21

  Hi Manuel,

  Welcome to Box Community and glad to help! 

  Glad that you've joined this forum. Great news! We've ran the script to correct your file and folder counts. To verify this, log in to box.com> Account Settings> Used Storage. 

  Going forward, if you find inaccuracies to your storage count as shown, please let us know to help you fix it. 

  Hope it helps! 

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  Manuel Alejandro Ramirez

  • May 04, 2023 22:26

  Thanks so much. Now it is working!!

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