"Storage Used" figure incorrect again

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Box User

• May 05, 2023 18:59

Hello,

Once again after some file deletion and housekeeping I find that my "Storage Used" amount is wrong.  Can I request that some kind person runs the magic script for me, to make my quota correct?

Many thanks in advance!

Best Wishes
Graeme

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  Rona

  • May 05, 2023 23:16

  Hi Graeme, 

  Welcome to Box Community and glad to help! 

  Glad that you've joined this forum. Great news! We've ran the script to correct your file and folder counts. To verify this, log in to box.com> Account Settings> Used Storage. 

  Going forward, if you find inaccuracies to your storage count as shown, please let us know to help you fix it. 

  Hope it helps! 

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  Box User

  • May 06, 2023 18:13

  I have the same problem and need a solution.

  On the lower left corner it says that I have 3.2 Gb of 50 Gb occupied, but still the files on my iMac do not syncronize for exceeded amount of cloud space available.

  Thank you.

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