Box notes contact box dissapeared

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Steve Larson

• May 10, 2023 14:57

The contact or chat box has disappeared from by box notes so I can't add comments or tag team members online.  I CAN do this through my phone app though.  Suggestions of how to add this back in?  I can do this through attached files, but just not in Box Notes

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  Rona

  • May 17, 2023 19:06

  Hi Steve, 

  Welcome to Box Community and I’m here to help!

  To help you address this issue, please try the following troubleshooting steps: 

  • Use your alternate browser and try again. 
  • Clear your browser's cache and cookies. 
  • Make sure your browser's up to date. 
  • Restart your machine. 

  Hope it works! 

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  Steve Larson

  • May 17, 2023 19:32

  Thanks but that did not work.  It actually is working for me in Chrome, but is not working in Edge even after clearing cache and restarting computer.  It works on Chrome and it works in my app on my Iphone, but I can't get it to work from Boxnotes on Edge browser

   

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  Megan Strocchio

  • October 04, 2024 18:58

  Hello. I am having the same issue. Some of my colleagues have the little chat box so we can comment but I do not. I tried what box recommended above and it does not work. Any idea how to get the chat box for box notes? 

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