Please run script to reset the storage amount used for my account

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Ninja Master

• May 16, 2023 20:33

I have under 200MB of data stored in my account but it is showing that I have almost 10GB of data and cannot add more files.  Please run the script to reset this.  How is this not automated?

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  Rona

  • May 16, 2023 22:34

  Hi there,

  Welcome to Box Community and glad to help! 

  Glad that you've joined this forum. Great news! We've ran the script to correct your file and folder counts. To verify this, log in to box.com> Account Settings> Used Storage. 

  Going forward, if you find inaccuracies to your storage count as shown, please let us know to help you fix it. 

  Hope it helps! 

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  Michael Gilg

  • August 11, 2023 17:25

  I've been with box for years. PLEASE run your "SCRIPT" to clear my account! This happens every time I reach the max storage!

   

  How can I reach you/BOX directly for help? This forum approach doesn't do anything!

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