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Unable to login

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Victoria Crone

Hello,

I was able to login to my support however, the company I uses works through box. When attempting to login I receive messages stating "unsupported request from server", "unable to login", or the loading circle keeps spinning until it stops and nothing happens.

I have attempted to reset my password but the text and email links never send. I have contacted my company and they don't know what the issue is either as everyone else using Box isn't having problems.

 

SOS.

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  • Ann

    Hi Victoria,

    Welcome to the Box Community, I'm happy to help!

    This would be something Product Support team would like to investigate and may require specific account information. I see you already have an open ticket for this issue and our representative is now investigating, please continue working with them and check your email for updates.

    Thanks for your patience and please comeback and let us know how it goes!

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  • Robert Wood

    Was this ever resolved? I am having the EXACT same issue.

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