Storage Limit reached, but files do not add up to limit

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Praveen Sidhu

• May 25, 2023 03:23

Hi, i am getting an error message that i am unable to save files as the storage limit has been reached but based on the storage used it not anywhere near the limit. pls help urgently

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  Rona

  • May 30, 2023 21:02

  Hi Praveen, 

  Welcome to Box Community and glad to help! 

  Glad that you've joined this forum. Great news! We've ran the script to correct your file and folder counts. To verify this, log in to box.com> Account Settings> Used Storage. 

  As always, don't hesitate to contact our team if you find inaccuracies to your storage count as shown and we'd love to further assist. 

  Hope it helps! 

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