Box Showing 12.7 GB used of 50 GB Yet No Files

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Edward McGlasson

• May 27, 2023 18:32

Hi - 

My Box account in the browser is showing 12.7 GB Used of 50 GB yet no files when clicking into files.

I'm trying to recover photos from 2009 that have gone missing and will pay to recover these files. At that time I was behind the paywall with Box.com so possibly my files are stored digitally somewhere. 

These missing photos have been a sore spot to my memory and would be delighted to learn that possibly there is a path towards recovering these irreplaceable files. 

Best,

Edward McGlasson

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• 

  Rona

  • May 29, 2023 14:32
  • Edited

  Hi Edward, 

  Welcome to Box Community and glad to help! 

  Glad that you've joined this forum. Great news! We've ran the script to correct your file and folder counts. To verify this, log in to box.com> Account Settings> Used Storage. 

  As always don't hesitate to contact our team if you find inaccuracies to your storage count as shown and we'd love to further assist. 

  Additionally, you can head over to this article regarding your deleted contents and how to restore it. 

  Hope it helps! 

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  Edward McGlasson

  • May 29, 2023 16:32

  Hi Rona - 

  Thank you for updating this. 

  Is there a way to pay to restore my box account from 2010? I'm looking for some misplaced files/photos.

  Thanks,

  Edward

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