Out of space after renaming folders

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A.J. van de Ven

• June 02, 2023 17:14

My box account says that I am out of space but looking at all my folders, it seems the count is inaccurate. 

Good morning,

I recently renamed several folders within Windows which had a large number of files in them and Box is now reporting that I'm out of space, reporting that I'm using double what I'm actually using.

Can someone from support run the script referenced here to attempt to correct?

• Storage Usage Or File Count In My Account Is Incorrect

Thanks in advance,

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  Rona

  • June 06, 2023 20:56

  Hi AJ, 

  Welcome to Box Community and glad to help! 

  Glad that you've joined this forum. Great news! We've ran the script to correct your file and folder counts. To verify this, log in to box.com> Account Settings> Used Storage. 

  Going forward, if you find inaccuracies to your storage count as shown, please let us know to help you fix it. 

  Hope it helps! 

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  A.J. van de Ven

  • June 06, 2023 20:59

  Thank you, Rona! That took care of it! I appreciate your prompt response.

  A.J.

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