Storage indicates full, but it is not

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David D.

• June 03, 2023 14:11

Hello!

My Box account indicates that the capacity is full, but it is not and the synchronizing has stopped. Is there a solution to fix this frequently reported Box problem?

Thank you in advance.

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  Nadeem Khan

  • June 03, 2023 17:39

  I'm having the same issue. Is it possible to at least get Box to run their script to fix it on my account?

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  Rona

  • June 06, 2023 22:52

  Hi David and Nadeem, 

  Welcome to Box Community and glad to help! 

  Glad that you've joined this forum. Great news! We've ran the script to correct your file and folder counts. To verify this, log in to box.com> Account Settings> Used Storage. 

  Going forward, if you find inaccuracies to your storage count as shown, please let us know to help you fix it. 

  Hope it helps! 

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