Can't log in

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Claire Tilley

• June 05, 2023 14:29

Hello,

For some reason my authenticator code isn't working to log in. I'm in a solo business and can't log in to reset anything. Unable to find on your website how to start a ticket for help.  can you please advise how I can regain login to my account?

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  Rona

  • June 06, 2023 22:59

  Hi Claire, 

  Welcome to Box Community and I'm here to help! 

  Due to the login issue that you reported, I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye to your email. 

  Thanks for posting! 

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  Noah Wester

  • November 27, 2023 21:54

  I recently updated my Box password and can no longer log in to Box within Salesforce. I can log in to Box okay, but the Box integration within salesforce prompts me to login, opens another browser tab so I can login - which I successfully do, then when I return to Salesforce it is not recognized that I have logged in. I have tried clearing browser history and cookies, different browsers, different computers - nothing has helped. Salesforce customer service sent me to contact Box, so that the Box integration team can open a ticket with Salesforce Integration. I cannot find how to contact Box customer service - just this community forum.

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