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Old account - need to change email address

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Box User

I have had a free Box account for many years. I am still able to log in, but I am concerned because the original username was my old email address, and that is the only info that exists in my account profile. I believe the old email address is still active, but I no longer use it. How do I update my account to a more recent email (and probably a new username) so that I do not lose access to my files? I don't see any place on the site that offers that option. (I have noticed that many users have trouble with this.)

As of today, I was able to log with the old information and upload files; all of my old files are still there. I would just like to make sure I can still access the account going forward.

 

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  • Rona

    Hi there, 

    Welcome to Box Community and glad to help update your email address! 

    You may follow these steps below: 

    To add an email address:

    1. Click Add More Emails.
    2. Enter a valid email address.
    3. Click Save.

    An email verification will be sent to the address you entered. Click the verification link in the email to confirm and add the alternate email to you account.

    Important

    For security purposes, the verification email for Admin and Co-admin users will be sent to their existing primary email address, not the newly entered email address.

    To make a secondary email address your primary email address:

    • Click Make Primary next to the email address you want as your primary email address.

    Hope it helps! 

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  • Box User

    Rona:

    Thank you for answering, but where do you click "add more emails"? When I go to my account page there is no option to change or add emails.

    Also, it is not going to be useful for me to do this if the verification goes only to the old email address because I no longer use that email and do not want to log in to that account (because there are probably millions of junk emails in there by now). There is no admin on this account other than myself.

    Thank  you for further clarification.

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  • Box User

    PS - I just went into my account again and tried clicking on "link personal email." The system did not allow me to add a different email address. I don't see any other selections that relate to adding or changing an email address.

    I noticed in the community sections that many other users are having this problem.

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