[Locked out of account] 2FA code asked but never setup

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  • Rona

    Hi David, 

    Welcome to Box Community and glad to assist! 

    We can open a ticket and have our Support team to assist. Meanwhile, can you make sure the affected user will submit the request instead? To contact support: https://support.box.com/hc/en-us/requests/new

    We'd love to hear back from you! 

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