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Not receiving Box Notification on Mail

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Santosh Kumar

Dear Sir,

Below are the multiple user those are not receiving Box Notification on their mail in my domain pbcnet.com. Previously they were receiving but suddenly it stopped from Box.com side. I am the Head of Tech dept, and I have done all possible troubleshoot from my end but still the same issue.

User list not receiving Box Notification:

Request you to look into this matter and resolve from your end.

 

Thanks & Regards,

Santosh Kumar

 

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2 comments

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  • Richard Ludlow

    Our organization is also impacted. I have an open support ticket, but thus far all I've heard is that they are looking into it. 🙃

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  • Rona
    • Edited

    Hi Santosh, 

    Welcome to Box Community and glad to assist! 

    Note: We've removed all the email addresses you have posted in this public forum to keep your data private and secured. 

    I've investigated our email server logs and it looks like that the email addresses were placed on our email suppression list. This typically happens when a user's email client repeatedly hard bounces our emails back to our server, or when an email inbox is not set up before the Box account was created. I've manually removed your email from this list, so the user should now be receiving emails from Box.

    To prevent this from happening in the future, please make sure that your email client, virus scan, ISP, or firewall are not blocking emails from

    Hope it works! 

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