Unable to download
Answered
Hi there,
We are unable to view or download the files. It comes up with error message
"We’re sorry, the preview didn’t load. This document may be protected."
This keeps happening, even after problem seems to be resolved.
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Hi there,
Welcome to Box Community and glad to help!
To help fix your issue,
- Please clear your browser's cache and cookies, here's how.
- Is this recurring in all files or just this file?
- Could you check with the owner if this is a password protected file?
- Use a different machine/network connection/browser.
Hope it helps! Let us know how it goes.
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