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Text disappears when opening PDFs

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Mike Medina

Like magic almost.  The text is there for a split second, and then it's gone.  Tried multiple browsers.  Downloading the file shows the text just fine.  Is this a privacy setting that needs adjusting?  

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3 comments

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  • Rona

    Hi Mike, 

    Welcome to Box Community and glad to assist! 

    Please try clearing your browser's cache and cookies then try again. 

    Hope it works! 

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  • Mohit Sidhu

    Hi Rona, I am facing the same issue. I have cleared browser's cache and cookies but the issue still persists. When opening some documents, the text is there for a second and then slowly fades away.

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  • Michael Reed

    I have a similar issue with a W9 form; I can see the text in the Box preview but when I download and open in Acrobat the text I entered has disappeared. This is recent as I sent my W9 without issue a month ago.

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