Storage Limits Are Wrong

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Tofer

• June 13, 2023 14:55

I have deleted all the files. The trash bin is empty. but in the account information it still says I have 8.5 gb in use. Please, can you fix this?

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  Rona

  • June 13, 2023 20:38

  Hi Tofer, 

  Welcome to Box Community and glad to assist with your storage issue. 

  Glad that you've joined this forum. Great news! We've ran the script to correct your file and folder counts. To verify this, log in to box.com> Account Settings> Used Storage. 

  As always, don't hesitate to contact our team if you find inaccuracies to your storage count as indicated and we'd love to further assist. 

  Hope it helps! 

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