Empty box but shows 99% space used

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Box User

• June 14, 2023 21:52

Hello,

I have deleted all my files and emptied Trash bin but storage reported as being 99% full. 

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  Ann

  • June 15, 2023 20:59

  Hi there,

  Welcome to the Box Community, I'm happy to help!

  The issue you encounter seems related to what is described in this article: Storage Usage Or File Count In My Account Is Incorrect

  I've ran the script that will recount all of the files and how much storage is being used in your account, so you should now see the correct storage size available in your Box.

  Feel free to write back in if you have any questions for me!

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  あまてる

  • August 31, 2024 09:21

  I'm in the same situation.

  How can I contact the Box Product Support team?

   

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  あまてる

  • September 06, 2024 12:31

  I've not do anything. But the issue has been resolved.

  I've just noticed that the count became empty today.

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