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how to have an open support case

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Box User

I got an error message and I reported back to Box. Box said " you need to have an open support case to have this investigated. click here". I clicked but it goes in a circle of support community. I don't know how to get an open support case. Please help!

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  • Rona
    • Edited

    Hi there, 

    Welcome to Box Community and glad to assist! 

    Please note that your ability to submit a support case varies according to your account tariff. https://support.box.com/hc/en-us/articles/360043693474-Box-Product-Support

    For context, can you tell us more about your error?

    We'd love to hear back from you! 

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  • Box User

    Thank you for the response! I believe it was something like “ box could not update”. I don’t have that message any longer but from reading some of other people’s past post it seems the similar. I could not get the answer from the posts , so I asked here.

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  • Warren L Emery

    Box said it could not update my Box Drive to version 2.37.142 today, 12/20/2023.  The log files were just sent.  This is wlemery0626@gmail.com.  

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  • Box User

    Box said it could not update my Box Drive to version 2.37.142 its been like this for months I tried to uninstall and reinstall but I can't uninstall it as it says it's missing a file see screenshot below any advice? 

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  • Box User

    when i click ok i get this message 

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