Empty Trash

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Annette Höinghaus

• June 20, 2023 10:11

In order to free up space, I deleted a lot of files with a high volume of data, the recycle bin also no longer contains items, but the storage space did not increase. What can I do to solve the problem?

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  Fabio Turioni

  • June 20, 2023 13:57

  Same here: deleted so many files but storage use did not decrease and I'm not able to upload new files. Please help. Thank you.

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  Rona

  • June 20, 2023 21:44

  Hi Annette and Fabio, 

  Welcome to Box Community and glad that you've joined this forum. 

  Great news!

  We've ran the script to correct your file and folder counts. To verify this, log in to box.com> Account Settings> Used Storage. 

  As always, don't hesitate to contact our team if you find inaccuracies to your storage count as indicated and we'd love to further assist. 

  Hope it helps! 

   

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