Storage Size not accurate / correct

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Box User

• June 20, 2023 14:11

Hi,

my used storage is apparently maxxed out at 50/50GB.

When I check how much data I have on my box.com drive, its 1,7GB.

Please run this "special" script to recalculate/recount files/folders so I can use the entire remaining 48,3GB.

Thank you

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  Fabio Turioni

  • June 20, 2023 14:50

  Same here... please update correct size in my account too. Thank you.

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  Rona

  • June 21, 2023 21:19

  Hi there, 

  Welcome to Box Community and glad that you've joined this forum. 

  Great news! We've ran the script to correct your file and folder counts. To verify this, log in to box.com> Account Settings> Used Storage. 

  Going forward, if you find inaccuracies to your storage count as shown, please let us know to help you fix it. 

  Hope it helps! 

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