External Collaborators Cannot Log In
Answered
One of our externally collaborated accounts is not logging in even after a password reset.
Situation
It is as if the user enters the account, enters the password, logs in, and then returns to the account entry screen.
How can I log in?
*The user was able to use the account until 6/21.
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Hi there,
Welcome to Box Community and glad to assist!
Since this is a login issue, could you advise the affected user to contact our Support team directly? To reach our Support team, please use this link.
Thanks for posting!
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