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I've been sent a link and its not working.

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Daryl Page

I was provided a Box link through email by an external stakeholder. When I click on it it says "This shared file or folder link has been removed or is unavailable to you."

I asked the link sender to send a new link, but experienced the same is

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  • Rona
    • Edited

    Hi Daryl, 

    Welcome to Box Community and glad to help! 

    Perhaps instead of asking them to generate a new link. Please have the sender to check if the correct access permissions for their shared link is set. 

    Here's what you can do:
    1. Verify you are logging into Box with the account to which the file was shared. Typically this will be your company Box account.
    2. If that doesn't resolve the issue, contact the individual who owns the file. Ask them to either to review and revise the file share permisions or to send you the correct link to the file.
    3. If that doesn't resolve the issue, contact your organization's IT admin for help locating the file and fixing the permissions.

    Hope it helps! 

     

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