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Right-click share and other options disappear on Windows

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Brian Skulnik

Hello,

I keep running into an issue with Box Drive for Windows 11 where the Box-specific options on the right-click menu keep disappearing (ex: Share, view on Box.com).

I have already followed the instructions here: https://support.box.com/hc/en-us/community/posts/15294456834579-Can-t-Box-share-via-right-click-in-File-Explorer-on-Windows-11

This worked briefly this morning, but only a few hours later the issue is happening again. I have no option to share, link to files, or go directly to the Box.com page directly from Windows Explorer.

Thank you

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4 comments

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  • Rona

    Hi Brian, 

    Welcome to Box Community and glad to help! 

    I opened a new ticket and our Support team will be in touch through email. Please keep an eye out. 

    Thanks for posting! 

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  • Bennett Johnson

    I am having the same issue. VERY frustrating. No fix found yet after 2 cases with Box Support.

     

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  • Brian Skulnik

    Bennett Johnson

    Another user gave me this fix a few months ago. Seems to have done the trick!

    "I beleive i figured out the issue. I had multiple different subfolders from the box drive folder pinned to my quick access, then after windows 11 installed anytime i used the quick access folder i didn't get the right click options you are talking about. But if i used the box drive app folder i was able to do in. So I just unpinned all those folders from my quick access, i then opend the box drive app, repinned the folders i wanted and it works perfectly. I hope this solves your problem."

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  • Bennett Johnson

    Thank you so much for this! All Box told me was to continue uninstalling and reinstalling the application and making edits to the registry.

     

    I will give this a shot.

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