Need to cancel my account

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Sam L

July 11, 2023 17:12

Hello I have been unable to cancel my free trial. Can you please help me? The email associated with the account is

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Rona

July 11, 2023 23:06
Hi Sam,

Welcome to Box Community and I’m here to help!

To cancel, we have a self-serve option where you can end your Box subscription yourself and please follow the instructions here according to your account type.

Meanwhile, if you would prefer to work with our team, please contact our Cancellation team via cancel@box.com.

Thanks for posting!
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Kim Wagner

March 21, 2025 18:54
FYI, this doesn't work. Not for me at least. The is no "Account Settings" under my avatar or anywhere else that I can find. There is no email that does not return this message (including the one suggested in other responses to requests to cancel: "cancel@box.com""

Box does not provide direct technical support to users of our Individual plans. If you rely on Box for your business, we highly recommend upgrading your account to receive the support you need via email and chat. Users of our individual plans may seek assistance from the Box Community.

This automated message ends with the apparently unironic message: "This email is a service from Box Customer Success."
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