Please run script to recalculate storage

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Box User

• July 13, 2023 02:58

This request is in line with this post: https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

I have recently deleted multiple files from my account and the storage used is showing incorrectly. I would be most obliged if the requisite script can be run.

Many thanks.

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  R Joyner

  • July 13, 2023 05:58

  Same issue here. I'm showing gigabytes and have only a few megabytes or nothing in several of the folders. I also can't clear my recent file list and am wondering if the script might fix that, too. 

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  Rona

  • July 13, 2023 20:24
  • Edited

  Hi there, 

  Welcome to Box Community and glad to help! 

  We have corrected your account storage on both of your accounts (R Joyner's included) , to verify this, log in to box.com> Account Settings> Used Storage. 

  Let us know in this forum if you'll get this issue again. https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

  Thanks for posting! 

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