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Carlos Frind

• July 14, 2023 09:18

I have a free account and I deleted all my files, but the available capacity still shows more than 40% usage.

 

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  Rona

  • July 14, 2023 20:40
  • Edited

  Hi Carlos,

  Welcome to Box Community and happy to help! 

  Thanks for joining our forum. Great news! We run the script to correct your file and folder counts. To verify this, log in to box.com> Account Settings> Used Storage. 

  As always, don't hesitate to contact our team if you find inaccuracies to your storage count as indicated and we'd love to further assist. 

  Happy Friday! 

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  Amit Sounds

  • April 22, 2024 02:55

  I have the same issue, I can't get to support but I need help cleaning my space for the 2nd time, I wish they would fix this.

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