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3 comments

Date Votes
  • Nathan Jensen

    I need the ticket opened for a reason other than the question I just asked.

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  • Rona
    • Edited

    Hi Nathan, 

    Welcome to Box Community and glad to help! 

    To contact a member of the Box Product Support team and open a ticket, you must be signed into the community. Depending on your account type and the availability of an agent, the option should appear.

    Meanwhile, can you let us know more about your inquiry and we'd be happy to assist. 

    Looking forward to hear from you! 

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  • Nathan Jensen

    Depending on your account type and the availability of an agent, the option should appear.

    Depending on something, something will appear? If I see nothing appear, then what am I supposed to do to open a ticket? Your system told me I need to open a ticket, but now it's been 3 days and still no ticket.

    Here is what I want a ticket for:

    There was an error processing your request.

    Your account needs further verification, please submit a ticket at support.box.com.
     
    Can you open a ticket for me now?
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