Wrong usage space

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Damien Thorne

• July 17, 2023 09:51

Hello,

 

the usage space is shown wrong again. The website says I use 57 GB of 50 GB, but it should be around 20 GB or even less.

Please run the script again.

Thanks Damien

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• 

  Rona

  • July 18, 2023 18:34

  Hi Damien, 

  Welcome to Box Community and glad to help! 

  We have corrected your account storage on your account. To verify this, log in to box.com> Account Settings> Used Storage. 

  Let us know in this forum if you'll get this issue again. https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

  Thanks for posting! 

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  Box User

  • September 02, 2023 23:59

  My account suffers the same issue. It is literally empty but shows 16GB used! Is there a way that a user initiates the "script", or it can only be done by the CSR? Thanks

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  Damien Thorne

  • September 03, 2023 09:09

  Sadly only costumer support can help, but they are very quick.

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