How to contact Customer Support of Box.com?

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Roy John

July 17, 2023 11:19

It is so confusing how the 'support' of Box is set up! Is there a mail id / phone to which we can communicate?

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Rona

July 25, 2023 22:36

Edited
Hi Roy,

Welcome to Box Community and glad to help!

We offer various channels (i.e. Community forum, email, chat and/or phone support) where you could communicate with our Support team for assistance.

And your ability to use them varies depending on your Account tariff. (https://support.box.com/hc/en-us/articles/360043693474-Box-Product-Support)

Meanwhile, let us know if you have questions and we'd love to assist.

Thanks for posting!
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Filipčič Vincenc

October 27, 2023 09:42
My Account has said that I am almost at my storage limit. No matter how much space I clear, my storage capacity never changes. I have gone into my trash and deleted files completely from my account and it is not reflected in my storage capacity. It's a bit frustrating. THANKS
Vincenc Filipčič
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