External User - Editing Permissions

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Layli Whyte-Oliver

• July 17, 2023 14:54

I am a contractor for a Box customer. I have access to view their files, but I am unable to edit. My client says I have the permissions, but I am still unable to edit. I am not receiving an error message. I just cannot make edits. It is important that I am able to make updates to this document as a part of my contract. Please help!

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  Rona

  • August 01, 2023 21:52

  Hi Layli, 

  Welcome to Box Community and I'm here to help! 

  Could you verify your permission in this these files? Check if your current permission allows you to edit your shared files (https://support.box.com/hc/en-us/articles/360044196413-Understanding-Collaborator-Permission-Levels). 

  Let us know if this forum if you have additional questions. 

  Thanks for posting! 

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  Layli Whyte-Oliver

  • August 02, 2023 14:32

  I have confirmed with our partner that I am listed as a collaborator with editing privileges, but I am not able to make changes in the file they have shared with me. 

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